COVID-19 Delays

Priority Mail's two and three day service commitments now will be extended to three and four days respectively. Customers will continue to receive end-to-end visibility and improved product tracking. First-Class Package Service (FCPS) two and three day service commitments will also be extended to three and four days respectively.

Shipping + Delivery

All items are shipped via US Postal Service, DHL, or FedEx and/or its affiliates. Shipping times on wholesale items and the “ship date” are determined by the nature of the product.

Most items will be complete and ready for shipment (ship date) in approximately 2-4+ business days. The day an order is placed is day 0. The next business day is day 1 of the SLA. During the holiday season (Nov 19 – Dec 31st) production timelines are extended.

Items generally arrive at their desired location within 2-5 business days of ship date depending on the shipping method you select.

What is the average production timeline?

Art by Moe’s average production timeline is 2 - 4+ business days on most products.

Where are the prints produced?

Each and every print is produced at a partner facility that’s a specialty wholesale print + fulfillment company based in Phoenix, AZ.

What is the return policy?

Damaged during shipping: If your item(s) is damaged during transit, please notify us within 5 Business Days. Upon approval of your claim, your replacement item will be replaced and shipped ASAP.

Replacements: If a product is deemed defective, a complete inspection of products returned will take place to determine the authentication of a request. If an item is approved for replacement, the original sales order receipt/number must accompany the item being returned. Items that are replaced will be identical to the original order and have the same design unless it is determined by the company that a change would be beneficial.